Bank of America outage 2025 caused widespread disruptions on November 7, leaving thousands of customers across the United States unable to access their accounts or view accurate balances. The outage began at approximately 7:17 p.m. EST and primarily affected mobile banking users, triggering widespread concern as many customers reported seeing zero balances and outdated account information.
Bank of America outage 2025 impacts mobile banking and transactions
The Bank of America system outage on November 7 resulted in significant service interruptions, especially in major cities including Houston, Dallas, Los Angeles, and Chicago. About 88% of complaints logged on outage tracker Downdetector related to mobile banking app issues, while 10% centered on login errors. Customers reported error messages such as “Temporarily unable to display some accounts and/or latest balances.” This glitch blocked routine activities like balance checks, Zelle transfers, and debit or credit card transactions.
Customers share concerns during Bank of America mobile banking problems
Social media channels flooded with user reports describing vanishing funds and transaction failures. Many saw their app balances reflect zero or figures from the previous business day, sparking anxiety amid uncertainty over financial security. Despite these alarming reports, Bank of America clarified this was a display error and assured all funds remained secure, with no actual loss reported.
Bank of America response and expert advice amid service disruption
While the bank has not provided a detailed public statement on the cause, officials confirmed there was no cyberattack, ruling out security breaches. Teams worked overnight to restore services, which were mostly functional by early Saturday. Customers were advised to avoid large transfers until account balances stabilized and to use alternative channels like ATMs or customer service. Experts noted such glitches commonly arise from server updates in complex digital banking systems.
This outage highlights the vulnerability of digital banking platforms to temporary disruptions and the critical importance of timely communication to maintain customer trust. Bank of America customers are encouraged to monitor official updates closely until full service restoration is confirmed.
November 20, 2025